In the event that you receive a defective or damaged item, please accept our apologies. You may return or exchange an item within 48 hours of receiving it by contacting our customer support team. If you receive the wrong product or an incorrect item, we will arrange for a return or exchange. It is necessary for you to return an item that is undamaged and free from wear and tear.
Eligibility for Returns and Refunds
In order to ensure a successful return, all tags, packaging, and invoices should be preserved. Those items may prevent the return from being processed if they are missing. Please contact our customer support team within 48 hours if an item does not arrive in its original condition or contains missing parts. If the issue cannot be resolved quickly, our team will do its best to resolve it by Integratel Web Solutions Private Limited.
Process of Return
Please contact our customer support team if you wish to return an item. We will guide you through this process and give you specific instructions. We will process refunds or exchanges within 5-7 business days after we receive and verify the returned item.
Exceptions / Non-Returnable Items
Items that are perishable, such as flowers and plants, and items that are customized cannot be returned. The refund or return of digital products, such as e-books and software, is not possible after they have been accessed or downloaded. If there are any exceptions to these categories, you will be notified during checkout.
Return Shipping
In the event that an item needs to be returned, the user should be responsible for paying for shipping costs. In the event of an error on our part, we will gladly pay for return shipping.
Method of Refund
Payments will be refunded using the original method of payment. After our team receives and inspects your returned item, you can expect to receive your refund within 5-7 business days.
Contact Us
Whenever you have questions or concerns about our Return and Refund Policy, you can contact our customer support team.
integratelwebsolutionsprivatel@gmail.com / support@shopzfusion.com
